1 day old
2018-08-122018-09-11

Account Analysis Assistant

Bank of Hawaii
Oahu, HI
  • Job Code
    157346

Account Analysis Assistant-1800614
Description

Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a [Enter position title here]
Under the direction of the Manager, the Account Analysis Assistant is responsible for building and maintaining a continuous business relationship with current and prospective customers. Provides operational and technical assistance to commercial, deposit, and cash management functions to ensure internal and external customer satisfaction. If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti Money Laundering laws and regulations, Bank Secrecy Act and USA Patriot Act. 


We’ll give you these important responsibilities…
  • Coordinates and documents new account requests. Prepares inputs on key data fields on customer profiles on various systems such as Deposit, Account Analysis and other Third Party Systems.  Collaborates and conducts joint service and sales calls with sales or relationship officers or Product Manager as needed. Performs account profile maintenance as requested by authorized bank personnel (i.e. settlement period changes) or as established by procedures and practice (i.e. due-to banks evening exchange exceptions). Processes invoices, reversals, waivers and settlement adjustments through the receipt of an authorized request and performs Demand Deposit Account (DDA) adjustments to billing settlements in a timely manner. Prepares and processes general ledger entries and billing charges at expected deadlines.
  • Coordinates and Inputs service charge billing data received from various lines of business, source systems, and vendors. Reviews and identifies variances and errors of these items and communicates accordingly to appropriate areas to minimize bank exposure to overpayments or underpayments. Monitors rejects and errors including charging fees to closed accounts and invalid account numbers.
  • Researches, manages and communicates all customer service and billing issues, inquiries and requests to external/internal customers, vendors and outside service providers to satisfactory completion. Performs balancing and reconciling job activities for system data and amounts entered to ensure the accuracy and quality of monthly statement information. Computes and compiles, obtains approval, and distributes various rate and status reports on a monthly basis. May be required to prepare ad hoc reports. 
  • Assists in department level projects to increase income, reduce costs, and manage risks related to Account Analysis services and Cash Management Services. It may include but not limited to researching, developing, implementing and supporting changes to procedures, operations and department processes relating to information, systems and tests such as software upgrades and project activities with internal and external customers, vendors and technical support. Monitors, analyzes, and helps control, manage, and improve performance, internal controls, regulatory and internal policy compliance, and external reporting. As needed, coordinates and assists in monthly product control system updates and provides technical assistance/support as it relates to billing interface implementations.


Qualifications
…if you come to us with these qualifications…

Education: 
  • Bachelor’s degree from an accredited institution or equivalent work experience.

Experience: 
  • Minimum 0 - 1 years of banking experience requiring knowledge of products, services and fees, accounting/billing experience and/or customer service experience or equivalent work experience. 
  • Requires general knowledge of accounting principles, account analysis and bank products and services.  
  • Must be able to perform the job responsibilities with moderate supervision.

Technical Skills:  
  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, Access, and PowerPoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems, including the .ability to access and understand information from various bank systems.  
  • Must type accurately at reasonable speed.

Other Job Qualifications:  
  • Demonstrated written and verbal communication skills.  
  • Must have good administrative and organizational skills and the ability to handle multiple tasks and priorities within set deadlines.  
  • Must be analytical and detail oriented. 
  • Demonstrated interpersonal skills with the ability to work across departments and divisions and build/maintain strong working relationships. 
  • General knowledge of the Bank’s products and services preferred.


Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking. 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Aug 6, 2018, 2:24:33 PM
Unposting Date Ongoing

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Account Analysis Assistant

Bank of Hawaii
Oahu, HI

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