1 day old
2018-04-172018-05-17

Collector - Guam

Bank of Hawaii
  • Job Code
    151386

Collector - Guam-1800164
Description

Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a Collector:
Under the supervision of the Manager, this position is responsible for administration of assigned consumer and overdraft accounts to minimize delinquency and charge off losses, minimize expenses and reduce exposure to counterclaims, evaluate and dispose of collateral where appropriate.  This position complies with Bank of Hawaii policies and procedures as well as State and Federal requirements for the collection of debts.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act, USA PATRIOT Act.

We’ll give you these important responsibilities…
  • Contacts delinquent and overdraft customers through various means, including telephone, letters or in person.  Reviews, analyzes and determines source of repayment problem.  Recommends and implements course of action to resolve delinquent status or overdraft and assists customer in reestablishing payment record or reconciling account.  Prepares General Ledger tickets to process payments on accounts.  Processes payments via check-draft software or manual debits as authorized by the customers.    Develops resolutions to delinquency within established authority and guidelines and acts independently within established guidelines. Ensures bank customer information is updated to better service going forward.
  • Monitors internal or external documents to remain compliant with Bank of Hawaii, State and Federal regulations on collection and bankruptcy policies and procedures.  Demonstrates a broad product knowledge base and utilizes all workout tools available for customer assistance.  Reviews, recommends and assigns accounts for repossession, foreclosure or legal action. Utilizes bank and external resources to facilitate skip tracing efforts.  Utilizes workout tools, by determining if effective to cure delinquency.  Follows deposit and loan processes to ensure proper handling of account.
  • Communicates and negotiates with external and internal customers as well as bank personnel to resolve disputes, problems and complaints.  Follows up for timely completion of resolutions.  
  • Develops and maintains strong relationships with other departments and branches along with other outside service providers, such as repossession agencies and attorneys.  Assists with the training of new staff members. 


Qualifications
…if you come to us with these qualifications…

Education: 
  • High school diploma or G.E. D.

Experience: 
  • 0 - 1 years previous work experience in sales, marketing, customer service or other related fields. 

Technical Skills: 
  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software. 

Other Job Qualifications: 
  • Demonstrated verbal and written communication skills.  
  • Must be analytical, detail oriented, organized.  
  • Must be able to meet deadlines and handle multiple priorities. 
  • Demonstrated negotiation skills. 
  • Effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently.  
  • Able to work with minimal supervision and able to assist with training of other staff members. 
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.  
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination in a timely manner and/or as required.  
  • Ability to fluently (and confidently) speak certain foreign languages, e.g., Chamorro may be required or preferred. 

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking. 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Guam
Schedule Full-time
Job Posting Mar 14, 2018, 6:11:25 PM
Unposting Date Ongoing

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