16 hours

Collector (Kapolei)

Bank of Hawaii
Oahu, HI
  • Job Code

Collector (Kapolei)-1800815

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Collector

Under the supervision of the Manager, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors. In addition, is also responsible to administer assigned consumer and overdraft accounts to minimize delinquency and charge off losses, minimize expenses and reduce exposure to counterclaims, evaluate and dispose of collateral where appropriate.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act, USA PATRIOT Act and Bank of Hawaii policies and procedures as well as State and Federal requirements for the collection of debts.   


We’ll give you these important responsibilities…

Debt Collection

  • Contacts delinquent and overdraft customers through various means, including telephone, letters or in person.
  • Reviews, analyzes and determines source of repayment problem. Recommends and implements course of action to resolve delinquent status or overdraft and assists customer in reestablishing payment record or reconciling account
  • Obtain payments via check-draft software or through manual debits authorized by the customers.
  • Ensure bank customer information is updated to better service going forward.
  • Develops resolutions to delinquency within established authority and guidelines.



  • Monitors internal or external documents to remain compliant with Bank of Hawaii, State and Federal regulations on collection and bankruptcy policies and procedures.
  • Demonstrates a broad product knowledge base and utilizes all workout tools available for customer assistance. 
  • Reviews, recommends and assigns accounts for repossession, foreclosure or legal action. Utilizes resources to facilitate skip tracing efforts. 
  • Utilizes workout tools, by determining if effective to cure delinquency.
  • Follows deposit and loan processes to ensure proper handling of account.

Problem Solving

  • Communicates and negotiates with external and internal customers as well as bank personnel to resolve disputes, problems and complaints.

  • Follows up for timely completion of resolutions. 


Relationship Development

  • Develops and maintains strong relationships with other departments and branches along with other outside service providers, such as repossession agencies and attorneys.
  • Performs all other miscellaneous responsibilities and duties as assigned.



…if you come to us with these qualifications…


  • High school diploma or equivalent work experience.



  • At least 1 year of previous experience in sales, marketing, customer service or other related fields. 


Technical Skills

  • Proficient in computer software such as Microsoft Word and Excel as well as other standard office equipment. (Proficient and effective communication skills in a foreign language, as determined by business need)


Other Job Qualifications

  • Demonstrated strong negotiating, organizational, interpersonal oral and writing skills.



All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Bank of Hawaii takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.



Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Oct 25, 2018, 12:03:32 PM
Unposting Date Ongoing


Posted: 2018-11-14 Expires: 2018-12-13
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Collector (Kapolei)

Bank of Hawaii
Oahu, HI

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