9 hours

Commercial Banking Service Representative

Bank of Hawaii
Oahu, HI
  • Job Code

Commercial Banking Service Representative-1900295

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking. 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a Commercial Banking Service Representative:
Under the direction of the Manager, this position is responsible for supporting the Commercial Loan, Deposit, Cash Management servicing and account operation servicing functions of the Commercial Banking Group. Provides support in building client relationships.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy 
Act and USA PATRIOT Act.  

We’ll give you these important responsibilities…
  • Acts as the direct liaison between Primary Relationship Officers (PRO), agent banks, participating banks and other Bank units in fulfilling the servicing (loan, deposit, cash management, investments, etc.) needs of clients.  Provides proactive service and support to assigned PROs and to overall Team as a unit to meet servicing objectives.  Maintains the highest level of internal and external client service to meet Bank standards.
  • Researches and resolves customer problems and initiates corrective action to efficiently ensure complete satisfaction.  Follows up as needed to ensure that customer needs are met.  Makes process recommendations to improve the operational and servicing functions.  Accesses various bank systems to obtain information necessary to complete various tasks.  Completes various forms, correspondence, memos and reports using computer applications. May write to both external and internal customers.
  • Establishes new accounts and customer files, coordinates receipt of proper documentation.  Follows up with PROs, Portfolio Management Officers (PMOs) and customers for missing items.  Comprehends Bank products and services, and use this knowledge to identify appropriate needs to provide solution to PROs and customers.  
  • Coordinates the overdraft, delinquent loan, maturing loan, receivable, loan preparation, expired lines, and other required reports with PROs and PMOs.  Consolidates information to complete various reports for management purposes.  Prints and distributes certain management reports from various systems to internal departments within Commercial Banking Group.
  • May be reassigned to different Teams within CBSS as required to support the Commercial Banking Group’s business unit needs.  On a relief basis, may temporarily perform the job responsibilities of another Commercial Banking Service & Support (CBSS) Service Representative.  

…if you come to us with these qualifications…

  • High school diploma or G.E.D.

  • Minimum 1 - 2 years of commercial banking service experience, Commercial Deposits, Commercial Loans and Cash Management, or equivalent work experience. 

Technical Skills: 
  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel, and Power Point) or similar software.  
  • Knowledge of or ability to use Bank software and systems.

Other Job Qualifications:  
  • Demonstrated verbal and written communication skills.  
  • Must be analytical, detail oriented, organized.  
  • Must be able to meet deadlines and handle multiple priorities.  
  • Knowledge of Bank financial products and services. 
  • Demonstrated effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently.  
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Mar 27, 2019, 8:05:36 AM
Unposting Date Ongoing


Posted: 2019-04-23 Expires: 2019-05-23
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Commercial Banking Service Representative

Bank of Hawaii
Oahu, HI

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