5 hours

Image Cash Letter Adjustments Specialist

Bank of Hawaii
Oahu, HI
  • Job Code

Image Cash Letter Adjustments Specialist-1700997

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Image Cash Letter Adjustments Specialist:

Under the supervision of the Image Cash Letter (ICL) Adjustments Supervisor, this position is responsible for researching and processing cash letter adjustments as well as reviewing and processing unauthorized Remotely Created Check claims.  Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.


We’ll give you these important responsibilities…

  • Researches and  processes appropriate entries related to cash letter adjustments posted to Bank of Hawaii’s account with the Federal Reserve Bank (FRB), as well as adjustments received via branch clearings from branches and other departments or via general ledger entry from Transaction Processing Operations or Deposit Maintenance Center - maintenance.  Addresses and follows up on adjustments in a timely manner.  Researches all aspects of each item to determine the most appropriate approach for disposition. Develops working knowledge and understanding of regulations related to check processing through experience and team discussions.  Utilizes various reports and tools including eVision to obtain pertinent information.   Prepares appropriate deposit and/or general ledger ticket entries, including branch clearings entries.  Communicates with ICL Adjustments team members, branches, other departments and financial institutions to facilitate processing of adjustments.  Submits appropriate data to the Federal Reserve Bank via Fedline in response to and to initiate cash letter adjustments as applicable.  Maintains proper documentation for department records.
  • Researches and reviews claims for Unauthorized Remotely Created Checks following the FRB guidelines.  Works with branches and other departments to coordinate proper completion and timely handling.  Processes claims through Fedline or directly with other financial institutions as appropriate.  Responds to dispute letters received from other financial institutions.  Processes settlement to customer accounts utilizing the Online Dollar Transaction system.  Maintains proper documentation for department records.
  • Responds to various inquiries received via telephone, letter, fax and/or email from branches, other departments and other financial institutions.
  • Submits electronic incident reports (eIRs) to Corporate Security and provides support as appropriate. Reconciles department general ledger accounts related to adjustments on a daily basis.  Reviews retention period of department’s records and prepares boxes for offsite storage.




…if you come to us with these qualifications…



  • High school diploma or G.E.D.



  • Minimum one to two years experience working with debit and credit entries. 
  • Banking experience preferred.


Technical Skills: 

  • Demonstrated proficiency and expertise with personal computers and Microsoft applications (Outlook, Word, Excel and Power Point) or similar software. 
  • Knowledge of or ability to use bank software.


Other Job Qualifications: 

  • Demonstrated verbal and written communication skills. 
  • Must be analytical, detail oriented, organized. 
  • Must be able to meet deadlines and handle multiple priorities. 
  • Must possess excellent customer service skills including the ability to work well with the public and an ability to adopt a customer perspective. 
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.


Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.



All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.



Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Dec 6, 2017, 9:57:58 AM
Unposting Date Ongoing
  • Salary Questions

    Find out how your paycheck compares by industry, function, location, and more.

    Check Right Now

  • Tips for ABLE Grads

    From creating the perfect resume to nailing the interview, this article is a must-read before you start your Job Hunt.

    Get Started Now

  • Set Up Your Job Alerts

    Be alerted when a job is posted that fits your professional criteria.

    Set Up Your Alerts Right Now

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Image Cash Letter Adjustments Specialist

Bank of Hawaii
Oahu, HI

Share this job

Image Cash Letter Adjustments Specialist

Bank of Hawaii
Oahu, hi

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast