25 days old

Merchant Services Compliance Analyst - 1900955

Bank of Hawaii
Oahu, Hawaii
  • Job Code

Merchant Services Compliance Analyst - 1900955


Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. Weve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, were embracing change with our new 21st century banking.

Its our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?
Are you ambitious?  Want to make a difference in peoples lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!



A day in your life as a Merchant Services Compliance Analyst

Under the direction of the Manager, this position supports the business units internal controls, projects, products and services, audits and compliance requirements by monitoring, improving quality, analyzing and reporting database information and working on various projects related to Merchant Services.  Works with others in unit to perform job duties and ensure department business goals are met.  Assists with the business units compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.



Well give you these important responsibilities

  • Assists as a back up to the Merchant Services Compliance Manager.  Ensures that Merchant Services operates within established bank guidelines, policies and procedures including State and Federal regulations and Payment Card Companies bylaws, rules and regulations. Keeps informed and has current knowledge of: 1) bank policies and procedures, 2) applicable federal laws and regulations, 3) payment card companies bylaws, rules and regulations, 4) industry business enhancements and pricing changes, and 5) vendors operational changes and product development.  Provides support for state, federal, and internal financial and regulatory audits.  Provides support documentation for responses to citations, corrective measures and procedures to avoid repeat citations. Performs analysis, develops reports (i.e., new or ad hoc reporting) and makes recommendations relating to Merchant Services programs and functions.  Assists in providing support for card acceptance strategies and initiatives to include measurement and tracking.  Utilizes available data and systems.
  • Coordinates data collection and preparation of routine reports including, but not limited to Quarterly Compliance monitoring, Customer Information Protection monitoring, payment card industry and data security compliance status of merchants.  Reconciles and validates data as necessary to ensure completeness and accuracy of information.  Maintains knowledge of compliance laws, regulations and standards pertaining to banking and the credit card industryincluding the Payment Card Industry Data Security Standard (PCI DSS) and Sarbanes-Oxley Act (SOX), as well as Bank policies and procedures. Establishes and monitors internal controls to prevent fraud losses and ensure a satisfactory Audit by internal, external and Federal examiners. Works with managers and supervisors to strengthen controls and conducts periodic mock audits.  Works with vendors and high-risk merchants to strengthen fraud controls, prevent fraud losses, and prevent the theft of cardholder data. 
  • Performs research, completes analytical studies and evaluates various card brand and PIN debit network programs including periodic industry changes to those programs.  Identifies administrative needs and develops appropriate solutions or recommendations for implementation and maintenance. 
  • Analyzes procedures and workflow of a unit or program, and recommends improvements.  Researches methods of improving work measurement and performance standards.  Utilizes the data and systems available to design and execute streamlined processes.  Writes and/or updates desktop procedures.
  • Applies knowledge of the data and systems available to continually refine methods and enhance systems and processes to provide value added analysis and reports.  Researches issues/problems, develops and recommends solutions.  Tests new applications and processes.  Insures accuracy of reporting and data.  Actively participates in Merchant Services team meetings and projects.
  • Performs all other miscellaneous responsibilities and duties as assigned.


if you come to us with these qualifications

  • Education:  Bachelors degree from accredited institution or equivalent work experience.  Coursework or major in business, accounting or finance preferred.
  • Experience:  Minimum 4 years of work experience in progressively more responsible positions in banking operations, financial services operations or high volume technical operations function of other business and vendor management.  Credit card processing business preferred.  Work experience should include some or the following--data analysis, research and analytical studies, sales reporting, financial reporting, compliance analysis, project management, management reporting, process improvement and workflow analysis.
  • Technical skills:  Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software.  Ability to write intermediate to advanced Access queries and Excel formulas preferred.  Knowledge of or ability to use Bank software, systems and equipment, including credit card processing systems and equipment, Customer Information System (CIS),  Mobius, and other platform/sales tracking automation systems. 
  • Other Job Qualifications:  Demonstrated verbal and written communication skills.  Must be analytical, detail oriented, organized.  Able to meet deadlines and handle multiple priorities. Effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently.    Knowledge of banking industry and products, as well as banking compliance as it pertains to credit card business. Able to work flexible hours including holidays, weekends and evenings as needed.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Compliance/Risk/Audit
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Oct 8, 2019, 1:01:42 PM
Unposting Date Ongoing


Posted: 2019-11-12 Expires: 2020-01-06
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Merchant Services Compliance Analyst - 1900955

Bank of Hawaii
Oahu, Hawaii

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