4 days old

Mortgage Servicing Assistant

Bank of Hawaii
Oahu, HI
  • Job Code

Mortgage Servicing Assistant-1900225

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking. 

It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a Mortgage Servicing Assistant:
Under the direction of the Manager, this position is responsible for providing customer assistance, researching and resolving inquiries as well as processing of customer requests. Assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. 

We’ll give you these important responsibilities…
  • Provides customer assistance to research and resolve inquiries to attain established service level goals and remain in compliance with Federal, State, Investor, and internal bank guidelines.
  • Processes customer requests for loan documents, amortization schedules, duplicate monthly statements, payment histories, 1098 statement, address changes, return mail, name changes, Tax Payer Identification Number (TIN) certification and deceased notifications.
  • Completes various reports, review reports to verify integrity of information provided on reports.  Uses system edit reports to review errors and rejects while ensuring timely correction and completion of various reports.
  • Reviews, researches and responds to standard and non-standard requests for loan ratings, consumer disputes, disputes on credit derogs, standard banking, audit and payment confirmation and secondary financing notifications.
  • Cross trains on Adjustable Rate Mortgages (ARMs), modification, consents and other areas within the section/department.
  • Retrieves, sorts, processes and distributes mail, reports, payment forms, general ledger tickets, documents, and copy request forms.
  • Organizes, prepares and remits documentation for imaging.  Inputs, accesses and retrieves information from a personal computer.

…if you come to us with these qualifications…

  • High School Diploma or GED. 

  • Demonstrated Customer Service experience & mortgage experience preferred.

Technical Skills:  
  • Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. 
  • Knowledge of or ability to use Bank software and systems.

Other Job Qualifications:  
  • Possesses effective oral and written communications skill.  
  • Ability to multi-task and attention to detail.  
  • Able to work flexible hours including holidays, weekends and evenings as needed or assigned.  
  • Must be able to lift loan files weighing up to 25 lbs. 

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Mar 7, 2019, 7:46:31 PM
Unposting Date Ongoing


Posted: 2019-03-19 Expires: 2019-04-18
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Mortgage Servicing Assistant

Bank of Hawaii
Oahu, HI

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