14 hours

Processing & Servicing Representative

Bank of Hawaii
Oahu, HI
  • Job Code

Processing & Servicing Representative-1800619

Does this sound like you?
Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Processing and Servicing Representative
Under the direction of the Senior Processing and Servicing Specialist, Supervisor or Manager this position is accountable for the accurate and timely processing and servicing of loan requests received from various sources and business units while ensuring validation and compliance requirements are followed.  Responsibilities include:  data entry, quality control review, research, maintenance and updating information to the respective application system.   Assists in the business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the ESS Excellent Sales and Service philosophy by participating in and practicing the ESS disciplines and behaviors. 


We’ll give you these important responsibilities…

  • Performs various back office functional tasks for all types of consumer loans, commercial loans, small business loans, dealer flooring lines etc. Functional tasks include, but are not limited to: booking, funding, payoff, maintenance, processing of advances and payments, charge-off processing and daily balancing. Handles customer issues/concerns and professionally responds to customer requests.  Handles large volumes of work quickly and accurately in a fast paced multi-task environment.
  • Reviews, prepares, responds to, balances, processes and/or submits various accounting documents, reports and files to internal departments, government agencies and outside companies. Maintains tickler files such as Collateral Insurance, LOC (Legal Ownership Certificate), Flood Insurance, etc. Ensures all documents, reports and files are accurately submitted, recorded and maintained in accordance with department, regulatory and Bank guidelines.
  • Researches and responds to routine and non-routine customer inquiries and correspondence.  Assists in meeting department goals and objectives by completing assigned projects.
  • Performs all other miscellaneous responsibilities and duties as assigned.


…if you come to us with these qualifications…


  • High school diploma or G.E.D.



  • Minimum 2 years prior branch or other bank experience preferred, at least 2 years of experience in a highly productive customer service environment or equivalent work experience.


Technical Skills: 

  • Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software.
  • Knowledge of or ability to use Bank software and systems.
  • 10-Key by touch is highly recommended. 


Other Job Qualifications: 

  • Possesses good written and verbal communication skills and have a customer service orientation. 
  • Must be a self-starter and able to work with a sense of urgency to meet deadlines.
  • Should be flexible, detail oriented and organized.
  • Must possess and exercise critical thinking skills.
  • Must have a good attendance record and be able to work flexible hours including holidays, weekends and evenings as needed or assigned. 
  • Able to quickly adapt to changes in the electronic environment.
  • Must be able to lift up to 25 pounds and push a mail cart.

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.



All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Banking Sales/Services
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Aug 9, 2018, 8:51:45 AM
Unposting Date Ongoing


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Processing & Servicing Representative

Bank of Hawaii
Oahu, HI

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