2 days old

Production Operations Analyst (IT)

Bank of Hawaii
Oahu, HI
  • Job Code

Production Operations Analyst (IT)-1701040

Does this sound like you?
Are you ambitious?  Want to make a difference in how your company operates? Are you a change leader?  Do you thrive in an environment that leverages your abilities as a technology champion?  Are you a self-starter and a forward thinker?  If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!
A day in your life as a Production Operations Analyst
Under the guidance of the Senior IT Manager, this position is responsible for the Business As Usual (BAU) activities related to the applications, information links and utilities used by the Bank’s Branch Division and Customer Contact Center businesses and operations. If applicable or appropriate, ensures business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. 
We’ll give you these important responsibilities…
Business As Usual
  • Respond and resolve production issues according to agreed severity levels with effective communication to affected parties and/or escalation to relevant management
  • Management, analysis, meetings/phone calls, testing, vendor liaison/coordination and execution of:
  • Capacity Planning
  • Monitoring
  • Application Recovery & Disaster Recovery plans and testing
  • Patching
  • Audit Support
  • User Training
  • Data Base Administration
  • Break/Fix/Compliance (I.T.)  Work Requests & Incidents
  • User Access Administration
  • Meet or exceed agreed Service Level Agreements (SLA’s) for applications
  • Define/agree missing or incomplete SLAs with relevant Technology Application Business Owner(s)
  • Review existing SLAs annually and as part of each system change request
  • Identify, resolve and/or escalate issues negatively affecting SLAs in a timely manner.
  • Identify and propose appropriate solutions incorporating business and technology productivity, usability, and total cost of ownership
  • Initiate and scope system implementations/replacements/upgrades where required or recommended to maintain currency/support/compliance
  • Identify, propose, and implement appropriate automation tools/opportunities
  • Maintain awareness of cost impact of actions
  • Use bank resources appropriately
  • Maintain skill set currency with applications where secondary support
  • Establish and maintain operational support documentation
  • Develop operational support documentation templates
  • Technical subject matter expert and appropriate functional/line of business subject matter familiarity
    Review and discuss application technical fit for purpose (FPP) at appropriate intervals (no less than once a year) with Technology Application (Business) Owner(s) and recommend appropriate upgrades, replacements and/or decommissioning options.
    Professional Demeanor & Development
  • Positively contribute to team, department and organizational morale and environment
  • Collaborate effectively with supporting departments and teams
  • Identify and leverage one or more opportunities to expand or improve soft (interpersonal, presentation, communication, leadership, time management) or hard (application, technology) skills
  • Maintain skill set currency with applications where secondary support

…if you come to us with these qualifications…
  • Associates degree from an accredited institution or equivalent work experience
  • Minimum one to three years related or relevant work experience, including Systems Analysis, Help Desk and Product Support positions of progressive responsibility for financial services technology, preferably for consumer banking
  • Should include experience liaising with vendors and leveraging external service relationships
  • Experience/exposure to a broad range of application technologies, platforms, methodologies and practices, including some or all of the following: Workstation, Server and Web-based applications, ASP and SAAS; MS SQL, MS Office Suite, MS Access, Oracle, Java, Clarity, Remedy, Sharepoint, Software Development Lifecycle Methodologies, Best Practices and testing
  • Excellent written and spoken communication skills
  • Demonstrated analytical and problem solving skills
  • Ability to collaborate effectively within and across organizations
  • Effective interpersonal skills and collaborative management style to include teamwork and team building abilities
  • Effective conflict management, negotiating and problem solving skills
  • Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination in a timely manner and/or as required
Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change. At Bank of Hawaii, we think of ourselves as forward thinking pace setters. We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.
It’s our IT team who helps us succeed in offering first class service in new and innovative ways.  As a member of the Information Technology community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  It motivates us to be decisive, work together to solve problems, and never settle for less than best.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.
Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Dec 21, 2017, 12:20:15 PM
Unposting Date Ongoing


  • Information Technology
  • Financial Services
  • Salary Questions

    Find out how your paycheck compares by industry, function, location, and more.

    Check Right Now

  • Tips for ABLE Grads

    From creating the perfect resume to nailing the interview, this article is a must-read before you start your Job Hunt.

    Get Started Now

  • Set Up Your Job Alerts

    Be alerted when a job is posted that fits your professional criteria.

    Set Up Your Alerts Right Now

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Production Operations Analyst (IT)

Bank of Hawaii
Oahu, HI

Share this job

Production Operations Analyst (IT)

Bank of Hawaii
Oahu, hi

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast