26 days old

Production Operations - Application Administrator - 1901001

Bank of Hawaii
Oahu, Hawaii
  • Job Code

Production Operations - Application Administrator - 1901001

Bank of Hawaii
In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. Weve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, were embracing change with our new 21st century banking. 

Its our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.

Does this sound like you?
Are you ambitious?  Want to make a difference in peoples lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!

A day in your life as a Production Operations - Application Administrator:
Under the guidance of the Senior IT Manager, this position is responsible for the Business As Usual (BAU) activities related to the applications, information links and utilities used by the Banks Branch, Debit & Digital Payments (Cards) & Transaction processing.  If applicable or appropriate, ensures business units compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act. 

Well give you these important responsibilities
Respond and resolve production issues according to agreed severity levels with effective communication to affected parties and/or escalation to relevant management
Management, analysis, meetings/phone calls, testing, vendor liaison/coordination and execution of:
Capacity Planning
Application Recovery & Disaster Recovery plans and testing
Audit Support
User Training
Data Base Administration
Break/Fix/Compliance (I.T.)  Work Requests & Incidents
User Access Administration
Meet or exceed agreed Service Level Agreements (SLAs) for applications
Define/agree missing or incomplete SLAs with relevant Technology Application Business Owner(s)
Review existing SLAs annually and as part of each system change request
Identify, resolve and/or escalate issues negatively affecting SLAs in a timely manner.
Identify and propose appropriate solutions incorporating business and technology productivity, usability, and total cost of ownership
Initiate and scope system implementations/replacements/upgrades where required or recommended to maintain currency/support/compliance
Identify, propose, and implement appropriate automation tools/opportunities
Maintain awareness of cost impact of actions
Use bank resources appropriately
Maintain skill set currency with applications where secondary support
Establish and maintain operational support documentation
Develop operational support documentation templates
Technical subject matter expert and appropriate functional/line of business subject matter familiarity
Review and discuss application technical fit for purpose (FPP) at appropriate intervals (no less than once a year) with Technology Application (Business) Owner(s) and recommend appropriate upgrades, replacements and/or decommissioning options.
Positively contribute to team, department and organizational morale and environment
Collaborate effectively with supporting departments and teams
Identify and leverage one or more opportunities to expand or improve soft (interpersonal, presentation, communication, leadership, time management) or hard (application, technology) skills 
Maintain skill set currency with applications where secondary support

if you come to us with these qualifications

  • Bachelors degree from an accredited institution or equivalent work experience.

  • Minimum one to three years related or relevant work experience, including Systems Analysis, Help Desk and Product Support positions of progressive responsibility for financial services technology, preferably for consumer banking.  
  • Should include experience liaising with vendors and leveraging external service relationships.  

Technical Skills:  
  • Experience/exposure to a broad range of application technologies, platforms, methodologies and practices, including some or all of the following: Web-based applications, ASP and SAAS; MS Office Suite, Clarity, Remedy, Sharepoint, Software Development Lifecycle Methodologies and Best Practices.
  • Experience with Branch, Debit & Digital Payments (Cards) & Transaction processing systems and 3rd party processors desirable.

Other Job Qualifications:  
  • Excellent written and spoken communication skills.  
  • Demonstrated analytical and problem solving skills.  
  • Ability to collaborate effectively within and across organizations. 
  • Effective interpersonal skills and collaborative management style to include teamwork and team building abilities.  
  • Effective conflict management, negotiating and problem solving skills.   
  • Must be able to provide own transportation or to operate a vehicle with a valid drivers license, and able to commute and arrive at intended destination in a timely manner and/or as required.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Information Technology
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Oct 24, 2019, 5:39:20 PM
Unposting Date Ongoing


Posted: 2019-11-12 Expires: 2020-01-06
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Production Operations - Application Administrator - 1901001

Bank of Hawaii
Oahu, Hawaii

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