10 hours

Records Management Clerk

Bank of Hawaii
Oahu, HI
  • Job Code

Records Management Clerk-1700846

Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Records Management Clerk

Under the direction of the Manager, this position is responsible for document reproduction and retrieval of customer information relating to Demand Deposit, Savings, Mortgage, Consumer and Commercial Loan accounts received from Hawaii, American Samoa and Pacific Island branches and departments.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  In addition, this position is responsible for demonstrating the Excellence in Sales/Service (ESS) philosophy by participating in and practicing ESS disciplines and behaviors.


We’ll give you these important responsibilities…

  • Processes daily incoming customer requests received by telephone, e-mail, internal online site, fax and interoffice mail.  Researches and retrieves customer information using microfilm, microfiche, online data base and hard copy records, and responds by email, telephone, interoffice and external mail.  Retrieves and files hard copy documentation, microfiche and microfilm.
  • Extracts and downloads data into the imaging system.  Prepares and batches documentation for scanning.  Downloads and prepares barcodes for image file. 
  • Scans and checks quality of image, indexes and commits Signature Cards and Loan documents to the imaging system.  Performs update maintenance on imaged accounts system. 
  • Identifies, sorts, edits and files active incoming Mortgage, Consumer and Commercial documents.
  • Uses microfiche reader/printer to retrieve and print microfilmed records.  Scans documents.  Performs preventative maintenance on all equipment and completes minor repairs.
  • Picks up and delivers department mail. Opens mail; verifies receipt of documentation for filing, imaging or photocopy reprints.  Sorts and distributes to appropriate section.
  • Communicates with administrative departments and branches to report discrepancies and outstanding issues.
  • Performs all other miscellaneous responsibilities and duties as assigned.


…if you come to us with these qualifications…


  • High School diploma or G.E.D.



  • Minimum 1 year of work experience in records management related operations or equivalent work experience. 
  • Should also have 1 to 2 years of general clerical work experience.


Technical Skills:

  • Demonstrated proficiency with personal computers in a networked environment and familiarity with Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet Explorer) or similar software. 
  • Should type accurately at reasonable speed.


Other Job Qualifications: 

  • Demonstrated verbal and written communication skills. 
  • Must be analytical, detail oriented, organized. 
  • Must be able to meet deadlines and handle multiple priorities and work in a team environment. 
  • Able to follow detailed verbal and written directions. 
  • Must be able to push cart, lift up to 30 pounds, use a step stool for pulling and retrieving boxes from filing cabinets and shelving units, bend and stretch.
  • Able to work flexible hours including overtime, holidays, weekends and evenings as needed or assigned.
  • Must be able to operate micrographic equipment (micro-image terminal, microfiche reader/printer, digital scanner).  


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.

Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Oct 5, 2017, 12:43:26 PM
Unposting Date Ongoing


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Records Management Clerk

Bank of Hawaii
Oahu, HI

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Oahu, hi

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