1 day old

Transaction Services Specialist

Bank of Hawaii
Oahu, HI
  • Job Code

Transaction Services Specialist-1800888

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Transaction Services Specialist

Under the direction of the Vault Services and Operations (VSO) Management team, this position provides quality service and support to internal and external customers by processing transactions, answering questions, responding to inquiries and service requests in a timely and professional manner.  Adheres to VSO standard safety requirements.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.


We’ll give you these important responsibilities…

  • Provides quality service and/or support in a professional manner, meeting the bank’s service guarantees/standards by processing (receives, verifies and balances) deposits received from customers and branches and releases orders to armored couriers.  Prepares outgoing cash orders for customers and branches.  Fields all communications via telephone, email, fax, or mail including customer deposit discrepancy notifications, customer inquiries and disputes and  researches  and resolves problems and processes customer requests.
  • Responsible for balancing cash trucks and adhering to cash handling.  Assists with various validation processes, as assigned by VSO management.  Provides flexible team support in in meeting daily VSO deadlines.
  • Provides Team Support, remains flexible to accept additional duties willingly and without hesitation.  Ensures daily bag and reconciliation is balanced, reviewed, and completed accurately within established timeframes.
  • Performs other miscellaneous job responsibilities and duties as assigned.


…if you come to us with these qualifications…


  • High School diploma or G.E.D.



  • Minimum two years or banking, cash handling, accounting or equivalent work experience.


Technical Skills:

  • Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software.
  • Knowledge of or ability to use Bank software and systems.
  • Ability to independently operate required equipment after initial training period.


Other Job Qualifications:

  • Demonstrated verbal and written communication skills.
  • Analytical ability and math skills sufficient to balance cash trucks.
  • Able to work independently with frequent interruptions. 
  • Must be able to lift/transport up to 50 pounds and be able to stand for extended periods of time.
  • Able to work flexible hours, including weekends and shift work.
  • Steel Toe shoes and ear protection required.



Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Nov 16, 2018, 7:36:34 PM
Unposting Date Ongoing


Posted: 2018-12-16 Expires: 2019-01-15
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Transaction Services Specialist

Bank of Hawaii
Oahu, HI

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