10 hours

Vault Services and Operations Supervisor

Bank of Hawaii
Oahu, HI
  • Job Code

Vault Services and Operations Supervisor-1900252

Does this sound like you?

Are you ambitious?  Want to make a difference in people’s lives?  Do you thrive in an environment that leverages your abilities as a fast learner, good listener, and problem-solver?   If you love challenges, relish complexity, and have moxie, consider applying your unique talents with a Hawaii banking leader – Bank of Hawaii.  Here you can be at the forefront of whatever you do. Welcome to your tomorrow!


A day in your life as a Vault Services and Operations Supervisor

Under the direction of the VSO Manager, the VSO Supervisor supervises the activities of the vault services staff to ensure that services are delivered reliably, professionally, and meet the quality expectations of our customers in accordance with and in support of department and division objectives.  If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.


We’ll give you these important responsibilities…

  • Ensures the operational activities of the work unit meet department standards. 
  • Establishes goals for the unit in accordance with and in support of bank, division and department objectives; maintains follow-up for assigned functional areas; determines and establishes work priorities and schedules to ensure completion of production jobs to meet timeliness identified in service level agreements while minimizing overtime, employee relations and other operating expenses; monitors unit’s performance to ensure that customer service level commitments are achieved.  Tracks and reports performance to management. 
  • Responsible for the management of all employees in the team including staffing and scheduling, compensation, performance management, training and development.   Goal is to attract, retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate.  Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.
  • May complete work of subordinates, verifying/distributing/assigning armored car deposit bags, assist processing tellers and provide assistance in other areas of the department.
  • Communicates well in verbal and written correspondence, works with other shift/cost center supervisors, internal and external customers, technical support staff and service representatives to ensure uninterrupted work flow and resolve discrepancies.  Represents the department on project and initiatives.
  • Evaluates operations for process efficiency improvements and makes recommendations to management.  Develops and maintains all related policies and procedures. 
  • Performs all other miscellaneous responsibilities and duties as assigned.


…if you come to us with these qualifications…


  • Bachelor’s degree from an accredited institution or equivalent work experience.



  • Minimum 5 years of bank employment in a related position of progressive responsibility or equivalent work experience. 
  • Demonstrated experience leading a work unit, project team or staff.


Technical Skills: 

  • Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
  • Ability to independently operate required equipment after initial training period.


Other Job Qualifications: 

  • Demonstrated verbal, writing and active listening skills. 
  • Analytical ability and match skills sufficient for job duties.
  • Able to work independently with frequent interruptions. 
  • Must project a calm, positive and professional persona. 
  • Demonstrated skills in planning, leading, directing, coaching, counseling, conflict management, team building and problem solving. 
  • Able to lift/transport up to 50 lbs and be able to stand for extended periods of time. 
  • Must be able to work flexible hours, including weekends and shift work. 
  • Steel Toe shoes and ear protection required.



Bank of Hawaii

In 1897, Bank of Hawaii was the first chartered and incorporated bank in the Republic of Hawaii. We’ve been here from territorial days, growing and changing with Hawaii. Today, we are the largest independent bank in Hawaii – a result of knowing our business and community, and always staying ahead of change.  We are constantly finding creative ways to deliver leading edge financial services to our customers.  Now, we’re embracing change with our new 21st century banking.


It’s our people who help us succeed in offering first class service and products to our customers.  As a member of the Bank of Hawaii community, you will be among the very best in your profession in an environment that places a high value on integrity, innovation and teamwork.  People who are agile, savvy, forward-thinking and entrepreneurial can learn and grow with us.


All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any legally protected classification including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status.  Bank of Hawaii takes affirmative action in support of its policy to advance in employment legally recognized individuals including minorities, women, protected veterans and individuals with disabilities.


Job Function Bank Operations
Primary Location Hawaii-Oahu
Schedule Full-time
Job Posting Mar 18, 2019, 8:42:26 AM
Unposting Date Ongoing


Posted: 2019-04-23 Expires: 2019-05-23
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Vault Services and Operations Supervisor

Bank of Hawaii
Oahu, HI

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